Whitelist

Thank you for your interest in Eide Bailly’s communications.

Many email service providers are now using software to block unwanted spam email. Unfortunately, these programs sometimes inadvertently block mail that you actually want to receive, such as a monthly industry newsletter or a regular Eide Bailly communication. To ensure that you continue receiving content and updates from us in your inbox, uninterrupted, please take a few moments to add our email address to your email whitelist.

What is a whitelist?
A whitelist is  a pre-approved list of email addresses or domain names from whom you have requested email delivery.

What Eide Bailly URLs should I whitelist?
Please update your address book or whitelist the following Eide Bailly domains:

• Client Access: client-help@eidebailly.com or *@eidebailly.com
• Newsletter: news@eidebailly.com or *@eidebailly.com

Why is whitelisting important?
Unsolicited and undesired advertising email, also known as spam, has become a major problem. That’s why so many email providers are using filtered software.

While helpful, these tools often block subscription based emails, such as an Eide Bailly industry newsletter. From time to time, filtering programs and black lists will inadvertently flag messages from large email senders such as Eide Bailly as spam. These false positives can prevent you from receiving your newsletter.

You can notify your email provider that you always want to receive your Eide Bailly newsletter by adding our email address to your whitelist.

How do I whitelist email from Eide Bailly?
Every email provider has a different process for adding an email address or domain name to your white list. Below are instructions for the most popular email providers. If your email provider isn’t listed, please contact your provider for specific instructions.

If you’re receiving your email at a corporate address, you may need to contact your mail server administrator or IT department to whitelist the domains.

Instructions for common email providers

AOL (General Instructions)
AOL 7.0 & 8.0
AOL 9.0 and Up
AOL Mail
AT&T Webmail and BellSouth
Comcast SmartZone
Cox Email
EarthLink
Earthlink Total Access
Gmail
Hotmail
iCloud Mail
Mac Mail
McAfee SpamKiller
MSN
Thunderbird / Netscape 6 or 7
NetZero
Norton AntiSpam
Outlook 2010 / Outlook 2013
Outlook 2003 – 2007
Outlook 2000 / Outlook 11
Outlook Express 6
Road Runner
Spam Assassin
Verizon
Windows Live
Yahoo!

AOL (General Instructions)

Add the “From address” you want to receive mailings from to your AOL address book:

1. Click the “Mail Options” menu and select “Address Book.”
2. Inside the “Address Book” window, click the “Add” button.
3. Inside the “Address Card for New Contact” window cut and paste the new trusted address or domain (email or website) into the “Other E-Mail” field.
4. Make our From address the “Primary E-Mail” address by checking the associated check box to the right of it.
5. Click the “Save” button.

If the mailing is in your SPAM Folder, you can open the email and click the “This Is Not Spam” button.

AOL 7.0 & 8.0

1. Open a message from the desired sender.
2. Click the Add Address icon on the right side of the window.
3. Click the Save button.

AOL 9.0 and Up

1. Open a message from the desired sender.
2. Click the Add Address icon on the right side of the window.
3. Click the OK button.

AOL Mail

1. Open a message from the desired sender.
2. Click Show Images: Always for this sender.

AT&T Webmail and BellSouth

1. In your mailbox, click Options.
2. Go to Mail Options, select Filters. Click Add Filter.
3. Go to From Header and select Contains. Enter the trusted address or domain (email or website) in the box provided.
4. Go to the drop down menu at the bottom with the option Move the message to. Select Inbox.
5. Click Add Filter.

Comcast SmartZone

1. Click Address Book
2. Click New. Select New Contact
3. Add email address.
4. Click Save

Cox Email

1. Click Preferences.
2. Go to General Email Preferences and click Blocked Senders.
3. Type address or domain to add to the Exceptions list.
4. Click Add. Click Save.

EarthLink

1. Click on Address Book (it’s over on the left, below your Folders).
2. When your Address Book opens, click the Add new contact.
3. On the Add Contact screen, find the Internet Information box.
4. Enter the desired address into the top Email box.
5. Click Save.

Earthlink Total Access

1. Open a message from the desired sender
2. In the From field, right-click the email address
3. Click the Add to Address Book link in the menu
4. Click the Ok button.

Gmail

Either (1) Create a filter for the address

1. Click the cog icon in the top-right corner, and then Settings.
2. Click on Filters and then Create a new filter.
3. Enter the new trusted address or domain (email or website) you want to whitelist in the From field or
4. Click Create filter with this search
5. In the box headed When a message arrives that matches this search, select Never send it to spam.
6. Click the Create filter button

Or (2) Mark messages as ‘Not spam’

1. Open a message from the desired sender.
2. Click Always display images from (senders address).

OR

1. Open a message from the desired sender.
2. Click the arrow next to reply on the top right.
3. Click Add sender to contact list.

Hotmail

Add the From address you want to receive mailings from to your Hotmail Safe List:

1. Open your mailbox and click “Options” (upper right hand corner).
2. Click the “Junk E-Mail Protection” link.
3. Select the “Safe List” link.
4. Copy and paste the new domain into the dialog box titled “Type an address or domain”.
5. Click the “Add” button next to the dialog box.

If the mailing is in your “Junk E-Mail Folder,” open the email and click the “Not Junk” button.

iCloud Mail

1. In iCloud Mail, click the Action pop-up menu (gear icon) in the sidebar, then choose Rules.
2. Click Add a Rule.
3. Specify the filtering conditions.
   1. In the “Name or email address” field, enter a sender’s full or partial name, a complete email address, or an email address domain (the part of the email address after the @ symbol).
   2. Use the “Then” pop-up menus to set up the behavior of the rule.
4. To add another rule, repeat steps 2 and 3.
5. Click Done.
6. If you’re having problems, click here to learn more.

Mac Mail

To whitelist all email from a specific domain in the Mail app in Mac OS X or macOS:

1. In the Mac OS X Mail top menu, click Mail > Preferences.
2. Click the Rules tab.
3. Click Add Rule.
4. Type a name in the Description field, such as “Whitelist: example.com,” to identify the new rule.
5. For the conditions, set the first dropdown menu item to any, so that it reads: If any of the following conditions are met.
6. In the next two dropdown menus, select From in the first, and Ends with for the second.
7. In the text field following Ends with, enter the domain’s name that you want to whitelist. Include the ampersand “@” before the domain name to make the filter specific—for example, to whitelist all mail from the example.com domain, but not mail that might come from one of its subdomains (such as @subdomain.example.com), type “@example.com” into the field.
8. Click the plus sign next to the last condition to add another domain with the same criteria if you want to whitelist more domains.
9. In the Perform the following actions section, set the three dropdown items to: Move Message, to the mailbox: Inbox (or specify a different target folder of your choosing).
10. Click OK to save the rule.
11. Close the Rules window.

If the mailing is in your “Junk E-Mail Folder”:

1. Open a message from the desired sender.
2. Go to Message in the top tool bar.
3. Click Add Sender to Address Book from the drop-down menu.

McAfee SpamKiller

1. Go to Friends and click Add.
2. Type the trusted address or domain in the space provided. Click OK.

MSN

1. Click on Help & Settings
2. Click Email Settings
3. Click on Safe List
4. In Add an item to this list, type the specific email address or use @xxxx.com to whitelist the domain (note: xxxx must be replaced with the actual domain)
5. Click Add

Thunderbird / Netscape 6 or 7

1. Open a message from the desired sender.
2. In the From field, right-click the email address.
3. Click the Add to Address Book link in the menu.
4. Click the OK button.

NetZero

1. Go to Options and click Safe List.
2. Type the trusted domain or address in Add Address to Safe List.
3. Click Add then click Save.

Norton AntiSpam

1. Go to the Status & Settings tab and click AntiSpam.
2. Click Configure and go to the Allowed List tab.
3. Click Add and type the trusted address or domain in the Email Address box.
4. Click OK.

Outlook 2010 / Outlook 2013

1. Open Microsoft Outlook 2010 / 2013
2. In the home tab, click the Junk drop down menu
3. Then click Junk Email Options
4. Navigate to the Safe Recipients tab
5. Click the Add button
6. Type in the email address or domain you want to whitelist, then click OK.

If you are using a different version of Outlook, you can add the mailer’s From address to your Address Book. This can be done by opening the email, right clicking the From address, and selecting “Add To Contacts.” You can also access your Address Book via the tools drop down menu.

Does your newsletter keep going to a Clutter or Other folder, rather than your main inbox? In four clicks you can create a rule that moves email messages based on the sender or recipients of an email message. For example, if you are reading a message from Daily Report AM in your Clutter or Other folder, you can create a rule that moves all messages from Daily Report AM to your main inbox.

1. With a message selected and previewed in the Reading Pane or open in its own window, in the Move group, click Rules, and then click Always Move Messages From.
2. Select a folder, and then click OK.

Note: You can also create this type of rule by right-clicking a message in the inbox, selecting Rules, and then choosing Always Move Messages From.

Outlook 2003 – 2007

Add the address you want to receive mailings from to your Safe Senders list:

1. On the Tools menu, click “Options.”
2. On the Preferences tab, click “Junk E-mail.”
3. On the Safe Senders tab, click “Add.”
4. In the Add address box, copy and paste in the new domain and click OK.

OR

1. Open a message from the desired sender.
2. Go to the Actions option in the top tool bar.
3. Select Junk E-mail from the drop-down menu.
4. Select the Add Sender to Safe Senders List option.

Does your newsletter keep going to a Clutter or Other folder, rather than your main inbox? In four clicks you can create a rule that moves email messages based on the sender or recipients of an email message. For example, if you are reading a message from Daily Report AM in your Clutter or Other folder, you can create a rule that moves all messages from Daily Report AM to your main inbox.

1. With a message selected and previewed in the Reading Pane or open in its own window, in the Move group, click Rules, and then click Always Move Messages From.
2. Select a folder, and then click OK.

Note: You can also create this type of rule by right-clicking a message in the inbox, selecting Rules, and then choosing Always Move Messages From.

Outlook 2000 / Outlook 11

1. Open a message from the desired sender.
2. In the From field, right-click the email address.
3. Click the Add to Contacts link in the menu.
4. Click the OK button.

Does your newsletter keep going to a Clutter or Other folder, rather than your main inbox? In four clicks you can create a rule that moves email messages based on the sender or recipients of an email message. For example, if you are reading a message from Daily Report AM in your Clutter or Other folder, you can create a rule that moves all messages from Daily Report AM to your main inbox.

1. With a message selected and previewed in the Reading Pane or open in its own window, in the Move group, click Rules, and then click Always Move Messages From.
2. Select a folder, and then click OK.

Note: You can also create this type of rule by right-clicking a message in the inbox, selecting Rules, and then choosing Always Move Messages From.

Outlook Express 6

1. Open a message from the desired sender.
2. In the From field, right-click the email address.
3. Click the Add to Address Book link in the menu.
4. Click the OK button.

Road Runner

• Open Junk Mail folder.
• Select emails you wish to add to your whitelist.
• Click Mark as Not Spam.

Spam Assassin

1. In your hard drive, find your Spam Assassin folder. Click the folder.
2. Open the file named user_prefs with a text editor or Notepad. (If the file does not exist, you can create it using the instructions on Spam Assassin’s website.)
3. Make a new line with the text whitelist_from and the trusted address or domain you wish to add.
4. Save the file and close it.

Verizon

1. Go to Options and select Block Senders.
2. In the Safe List, type your trusted address or domain.
3. Click OK.

Windows Live

1. Open a message from the desired sender.
2. Click Mark as safe next to the From name and address.
3. Now click Add contact.

Yahoo!

In Yahoo Mail, your Contacts list is your whitelist. To add the From Address to your Yahoo Contacts:

1. Open your Yahoo mailbox.
2. Click the address book icon under the Yahoo! Mail logo. When you roll your mouse over it, it will say Contacts.
3. Click “New Contact.”
4. Fill in the fields of your Contact.
5. Click “Save.”
6. For additional help with whitelisting email addresses in Yahoo, please see Yahoo’s support.